Frequently Asked Questions
Q How long will it take to set up a self managed super
fund?
A Once we receive a signed application form, our
turnaround time to establish a new fund is approximately 1 week.
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Q How long before I can start trading?
A Once your self managed super fund is established, your
Financial Advisor will arrange your rollovers and/or contributions
to the fund. The turnaround time for rollovers varies depending on
where your superannuation is transferring from. Once the money is in
your super fund bank account, you are free to start trading straight
away.
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Q Once my super fund is set up with SuperGuardian, what
happens when I want to place an investment either directly myself
or through my advisor?
A You conduct your investment as usual, then pay for your
investment from your super fund's bank account. All the follow up
paper work is automatically directed through the SuperGuardian office,
we record the investment details then file the paperwork with your
records in our office.
We then update your super fund accounts, and make your super fund
reports available to you each month via a secured access area within
the superguardian.com.au web site.
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Q Who do I speak to if I have a question about my fund?
A You will be allocated a Superannuation Fund
Administrator at the time you establish your fund with SuperGuardian,
and they will be happy to assist you with any queries, at any time.
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Q I want my super fund to buy shares in an initial public offering
or float – like Telstra. What do I do?
A We can fill out the application form for you under your
direction and attach it to the application money (a cheque signed
by you) OR you can fill out and send the application form and cheque
directly to Telstra simply notifying SuperGuardian of your actions.
Alternatively your advisor can forward this information to us. This
ensures that your accounts are accurately reported at all times.
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Q How do we receive dividends?
A SuperGuardian receives dividend distribution statements
on your behalf, and all dividends received in cash will be directed
straight into your super fund bank account. Our monthly reports will
detail any dividend income or re-investment.
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Q Can you arrange to pay for my trades and expenses on my
behalf?
A No. We do not handle settlements, nor do we transact on
any of our client accounts.
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Q How will I pay my super fund taxes, if any?
A We will contact you if there are taxes to be paid asking
you to write a cheque to the Australian Taxation Office and forward
it to us. We take care of the rest.
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Q What if I want to handle my super fund’s bookkeeping
myself – will the fee be cheaper?
A In order to keep each of our fee categories as competitively
priced as possible we have streamlined our administrative systems
so that they are highly efficient and ensure accuracy in reporting
your fund’s status. Any deviation from this system creates
inefficiencies and this outweighs any benefits of handling your
own bookkeeping outside of the SuperGuardian office.
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Q What happens if I want to receive a copy of all
documentation?
A We retain all documentation until after the completion
of the annual audit. However, during the year we can mail you a copy
of bank statements for the additional cost of $10.00 per month.
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