Frequently Asked Questions (FAQ)

  • Q: How long will it take to set up a self managed super fund?

    A: Once we receive a signed application form, our turnaround time to establish a new fund is approximately 2 – 3 business days.

  • Q: How long before I can start trading?

    A: Once your self managed super fund is established, your Financial Advisor will arrange your rollovers and/or contributions to the fund. The turnaround time for rollovers varies depending on where your superannuation is transferring from. Once the money is in your super fund bank account, you are free to start trading straight away.

  • Q: I use your mailbox service. Once my super fund is set up with SuperGuardian, what happens when I want to place an investment either directly myself or through my advisor?

    A: You conduct your investment as usual, then pay for your investment from your super fund's bank account. All the follow up paper work is automatically directed through the SuperGuardian office, we record the investment details then file the paperwork with your records in our office.

    We then update your super fund accounts, and make your super fund reports available to you via a secured access area within the superguardian.com.au web site.

  • Q: Who do I speak to if I have a question about my fund?

    A: You will be allocated a Client Manager at the time you establish your fund with SuperGuardian, and they will be happy to assist you with any queries, at any time.

  • Q: I want my super fund to buy shares in an initial public offering or float – like Telstra. What do I do?

    A: We simply send you the application form and you forward with a cheque directly to Telstra simply notifying SuperGuardian of your actions. Alternatively your advisor can handle this for you.

  • Q: How do we receive dividends?

    A: SuperGuardian receives dividend distribution statements on your behalf, and all dividends received in cash will be directed straight into your super fund bank account. Our reports will detail any dividend income or re-investment.

  • Q: Can you arrange to pay for my trades and expenses on my behalf?

    A: No. We do not handle settlements, nor do we transact on any of our client accounts.

  • Q: How will I pay my super fund taxes, if any?

    A: We will contact you if there are taxes to be paid asking you to write a cheque to the Australian Taxation Office and forward it to us. We take care of the rest.

  • Q: What happens if I want to receive a copy of all documentation?

    A: We are able to provide you with electronic access to your fund documentation.

  • Q: I am considering the SG Annual Service – will the fee be cheaper?

    A: Where SuperGuardian acts as the mailbox for a fund, we receive, action and file paperwork in a systematised manner. Our monthly reconciliation enables us to chase missing documentation or paperwork while it is still fresh in the memory of the Trustee or Adviser. Where we process funds on an annual basis there are usually additional time costs incurred in processing documentation, filing and chasing missing information. Therefore, although our annual service may be cheaper, this is not always the case.