FAQs for LAB Group


Who is LAB Group?

LAB Group specializes in RegTech, offering digital workflow solutions to streamline complex customer onboarding and automate compliance processes like AML, KYC, KYB, and PEP/Sanctions screening. They provide a user-friendly, easily integrable API solution, benefiting from insights from over 100 regulated entities worldwide. Their services cater to various sectors, including banking, stockbroking, managed funds, and more, emphasizing operational efficiency and compliance. Their customers include Link Group, Bell Potter, Macquarie, Canaccord Genuity and many others. For more detailed information, you can visit their website at https://labgroup.com.au/


How is personal information handled by LAB Group?

LAB Group’s Privacy Policy outlines their approach to handling personal information. It details the types of personal information collected, the purposes for collection, how the information is collected, and with whom it may be shared. The policy also provides information on how individuals can access their personal information or lodge a complaint. For more detailed information, you can read their full Privacy Policy on their website at https://labgroup.com.au/privacy-policy/


What will it mean for my clients?

Any new clients who you refer to SuperGuardian will engage with SuperGuardian via this online form, where they will be asked to provide information, including:

o The name (or preferred name) of their SMSF
o Personal details for each member (names, addresses etc including Tax File Numbers)
o Identification for each member (Driver’s License, Passport etc)
o The name of the Corporate Trustee (if applicable) and Director Identification Numbers for each Director
o Details of their Financial Adviser
o Details of the SMSF’s current accountant/administraton

The amount of information they need to provide will be less where the information can be accessed from public registers (for example trustee company details available through ASIC) or where information can be provided by you or a previous accountant or administrator. They will then be asked to agree to SuperGuardian’s terms and conditions and consent for us to arrange the necessary compliance checks in order for us to proceed with the engagement.

Can I complete the application process for my clients?
Yes, we have applications available through our website (https://www.superguardian.com.au/lets-get-started/) which are specifically designed for you to complete on behalf of your clients. Once you commence the form, you will need to provide your details as the ‘primary applicant’ before proceeding to provide client details. Where you provide all of the required information on behalf of your clients, they will receive an email with a secure link to review the information provided, agree to SuperGuardian’s terms and conditions and consent for us to arrange the necessary compliance checks.


Can I still submit a paper-based application form?
If your client would prefer to sign a paper form, this is possible through LAB, please just select the ‘print, sign and post’ option when you commence the online form. Once you have provided the necessary information, you will be able to print the form, which can then be posted or scanned to us once the client has signed.

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